Terms of Service
Last updated: February 2026
These Terms of Service (the “Terms”) govern your access to and use of the website and the cybersecurity, IT consulting and related services provided by Crisis Systems LLC (“Crisis Systems,” “we,” “us” or “our”). By using our website or engaging our services, you agree to these Terms.
1. Services
Crisis Systems provides cybersecurity services — including threat monitoring, vulnerability assessments, security audits and cyber risk management — as well as IT consulting and technical advisory. The specific services, deliverables and timelines for any engagement are defined in a separate written proposal, statement of work or agreement (an “Engagement”).
2. Engagements and scope
Each Engagement describes the scope of work, fees and responsibilities of both parties. Where these Terms conflict with a signed Engagement, the Engagement controls for that project. Work outside the agreed scope requires a written change to the Engagement.
3. Client responsibilities
To deliver services effectively, we rely on you to:
4. Fees and payment
Fees are set out in the applicable Engagement. Unless stated otherwise, invoices are due within the period specified on the invoice. Late amounts may be subject to a reasonable late charge. You are responsible for applicable taxes.
5. Confidentiality
Each party may receive confidential information from the other. Both parties agree to protect such information, use it only to perform under the Engagement, and not disclose it to third parties except as required by law or with consent. This obligation survives termination.
6. Intellectual property
Methodologies, tools, templates and know-how we use to deliver services remain our property. Reports and deliverables prepared specifically for you become yours upon full payment, excluding our pre-existing and general materials, which we license to you for your internal use.
7. Security disclaimer
No security service can guarantee that a system will never be compromised. We apply reasonable professional care and industry-recognized practices, but we do not warrant that our services will detect or prevent every threat, vulnerability or incident. Our services supplement, and do not replace, your own security responsibilities.
8. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages. Except for breaches of confidentiality or a party’s indemnification obligations, our total liability arising out of an Engagement is limited to the fees paid for that Engagement in the three months preceding the claim.
9. Warranties
We will perform services in a professional and workmanlike manner. Except as expressly stated, services and the website are provided “as is,” and we disclaim all other warranties, express or implied, to the extent permitted by law.
10. Term and termination
Either party may terminate an Engagement as described in that Engagement, or for material breach that is not cured within a reasonable period after written notice. Upon termination, you will pay for services performed through the termination date. Sections that by their nature should survive will survive.
11. Governing law
These Terms and any Engagement are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. The parties consent to the jurisdiction of the state and federal courts located in Massachusetts.
12. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date reflects the most recent revision. Material changes affecting an active Engagement will be communicated to you. Continued use of our website or services after changes take effect constitutes acceptance.
13. Contact
Questions about these Terms can be sent to info@crisissystms.com or (804) 650-7542.